As Seen In
For owners of $1M–$3M allied health clinics
Operator is Culture Of One's group program. Your clinic — payroll, billings, diary — built into the system, your own dashboard on top of it, and a weekly call working from live numbers. It kicks off Tuesday 13 October 2026, and founding places are offered to the waitlist first.
Apply for a founding placeA short questionnaire. No payment, no commitment — Shane Gunaratnam reads every application himself.
The problem at this size
At $1M–$3M you have clinicians on the books, a diary that mostly fills, and a payroll that goes out whether or not you looked at it. The next Health Professionals award rise lands on 1 October — in your actual pay runs within weeks. And the honest answer to "what does each clinician earn the business, after what they cost to employ?" lives in a spreadsheet you built at midnight — if it exists at all.
So the big calls — pay rises, hires, price moves, whether a room even washes its face — get made on gut feel and last quarter's bank balance. If you can already answer that question for every clinician, down to the dollar, you don't need this page. Most owners we talk to can't — not because they're not across the business, but because building that machinery is a job in itself.
Apply for a founding placeWhat Operator is
Your payroll, billings, diary and contracts uploaded in your first 30 days. Not a template — your actual clinic, in the system.
What each clinician earns the business — their billings against their full cost of employment: wages, super, leave loading. Built from your own payroll and billings, so the numbers are yours, not an industry average. And what the award does to it, modelled forward as each rise lands.
Group session, every week, working from live numbers — yours and the room's. The decisions get made on what the numbers say, not on how the week felt.
A 12-month program: first the truth about your business, then what has to change, then the levers that change it, then the culture that holds it.
Don't take our word for it
"What resonated with Shane was that it was more about people and culture than just the numbers. We went from 45–50K a month to sitting between 55 and 60. It's also given me the confidence to raise my prices and sleep at night."
Frank Romeo — Director, Form Focus Physio
"Shane had literally done what I was trying to do. My own ego almost stopped me — I figured I could do this myself. In four months we went from the early fifties to just under $70K a month. Worth every single cent and then some."
Ryan Taylor — Director, Glide Physio
"My practice has grown from a solo operation to a small team of five. When I have felt out of my depth, he has helped me navigate the issues with a personalised and collaborative approach. Shane's mentoring has been invaluable to my personal growth in leadership."
Samantha King — Physiotherapist, True Balance Physio
Clients of the firm's advisory practice — the 1:1 work Operator is built from.
Apply for a founding placeHow it works
A few minutes. Your clinic's size, your team, and what you want the business to do that it isn't doing now — in your own words.
Every application, personally. No sales team, no triage bot.
A short call that starts from what you wrote, not from scratch. You ask your questions, he asks his.
When the doors open, the waitlist hears before anyone else — and founding terms are offered here first. They won't be repeated after the founding intake closes.
And pointed at the thing that is — whatever your size. The application exists so that conversation happens before any money does.
Before you apply
The work behind the program
"Shane has a way of cutting through the noise and giving you exactly what you need to move forward in your business. I've done other coaching programs, but this one stood out."
Nim Dahanayake — Practice Principal, Croydon Sports Injury & Spinal Clinic
Invited to speak: APA · AOPA · Physio Symposium
Founding intake
A short questionnaire. No payment, no commitment — and if it's not the right fit, you'll be told straight.